Frequently Asked Questions

Applying for a Loan

What do I need to apply for a personal loan?

To apply for a personal loan, you'll need proof of identity (such as a driver's license, state-issued ID card, or passport), proof of residence (such as a utility bill or signed lease), and proof of income (such as pay stubs or tax returns).

Will checking for offers affect my credit score?

No. When you check for offers, we use a soft credit inquiry that won't affect your credit score. A hard inquiry is only made if you decide to proceed with a full application.

How long does it take to get approved?

Most applications receive a decision within minutes. Once approved, you could have your money as fast as 1 hour after loan closing with SpeedFunds®.

What loan amounts are available?

One Main Capital offers personal loans from $1,500 to $20,000, depending on your state of residence and creditworthiness. Some states have minimum and maximum loan limits.

Can I apply online?

Yes! You can apply online, by phone, or visit one of our more than 1,300 branch locations.

Making Payments

What payment methods are available?

You can make payments online through your account, by phone, at a branch, by mail, or set up automatic payments from your bank account.

Can I pay off my loan early?

Yes! You can pay off your One Main Capital personal loan early at any time without prepayment penalties.

How do I set up automatic payments?

Log in to your account online and navigate to the payment settings. You can set up automatic payments from your bank account or debit card.

What happens if I miss a payment?

If you miss a payment, late fees may apply depending on your state. We encourage you to contact us if you're having trouble making payments—we're here to help find solutions.

Managing My Account

How do I view my loan balance?

Log in to your online account to view your current balance, payment history, and upcoming payment due dates.

How do I update my contact information?

You can update your address, phone number, and email in your online account settings or by contacting customer service.

Can I get a copy of my loan documents?

Yes, you can access your loan documents through your online account or by contacting your local branch.

Password & Login Support

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password.

I forgot my username. What should I do?

Your username is typically your email address. If you've forgotten which email you used, contact customer service for assistance.

How do I create an online account?

Visit our website and click "Log in," then select "Register" to create a new account. You'll need your loan account number and Social Security number to verify your identity.

Still have questions?

Our customer service team is here to help.

Call Us

1-800-961-5577

Mon-Fri: 8am-9pm ET
Sat: 8am-5pm ET

Visit a Branch

Over 1,300 locations nationwide

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This won't affect your credit score.